- Tom Brinck
- Chief Usability Officer, Diamond Bullet Design
Tom Brinck is co-author of the book Usability for the Web: Designing Websites that Work and a founder of Diamond Bullet Design (diamondbullet.com), a Web design and usability firm that applies customer research and design processes to create simple, useful, and accessible interactive products. Tom is an adjunct lecturer at the University of Michigan's School of Information, where he teaches user interface design. He has done research in educational software, speech interfaces, groupware, and user interface toolkits for Apple Computer, Toshiba, and Bellcore.
- Ann Chadwick-Dias
- Principal Human Factors Engineer, Fidelity Investments
Ann Chadwick-Dias is a Principal Human Factors Engineer in the Human Interface Design Department at Fidelity Investments. She has an M.A. in Technical Communication and a B.S. in Psychobiology. She has also taken graduate courses in Neuroscience at Brown University and in the Information Design Certificate Program at Bentley College. She has over 10 years of research experience with journal publications in several fields, including psychobiology and psycholinguistics. She joined Fidelity Investments over four years ago and has been conducting strategic research for the company as well as working on design projects for Fidelity's internal Web sites and applications. She has presented research on issues related to Web design for older users at various events and conferences, including AARP's Older Wiser Wired initiative, CUU 2003, CHI 2004, UPA 2004, and the Aging by Design conference held at Bentley College in September 2004.
- Charmane K. Corcoran
- Information and Accessibility Specialist
- Michigan State University
Charmane Corcoran holds degrees in Business Administration, Communication, and Educational Administration. As an Information Specialist at Michigan State University, she assists in the development of university-level technology policies, facilitates accessibility and usability testing of Web-based products, and participates in special university-wide projects on behalf of executive management. As MSU's representative on the World Wide Web Consortium's (W3C) Web Accessibility Initiative (WAI), her Education and Outreach Working Group activities include work on the new W3C Web Content Accessibility Guidelines (WCAG 2.0), the redesign of the WAI Web site for usability, and rewriting WAI documents for enhanced readability and understandability. Ms. Corcoran has served as Webmaster for the MSU central Web site, the American College Professional Association (ACPA) Standing Committee on Disability, and the Faculty and Professional Women's Association.
- John Bryson Eulenberg
- Professor, Department of Audiology and Speech Sciences and Department of Linguistics, Germanic, Slavic, Asian, and African Languages
- Director, Artificial Language Laboratory
- Michigan State University
John Bryson Eulenberg is Director of MSU's Artificial Language Laboratory, which he co-founded in 1972. He teaches in the departments of Linguistics, Germanic, Slavic, Asian, and African Languages; Computer Science; Audiology and Speech Sciences; and Telecommunication. He is a member of the core faculty of the African Studies Center. Founder and Senior Editor of Communication Outlook, the oldest publication in the field of augmentative communication, Professor Eulenberg is also a founding member of the International Society for Augmentative and Alternative Communication (ISAAC). His lab develops customized communication systems for nonspeaking persons, including multilingual systems. He has been active in assistive technology in developing countries. He has a special interest in computer-assisted access to artistic expression, including singing, instrumental music, graphic and plastic art, and choreography for persons with limited physical ability.
Professor Eulenberg earned his B.Sc. from Massachusetts Institute of Technology (major: Electrical Engineering/Computer Science; minor: German Literature). His M.A. is from Harvard University (Linguistics) and his Ph.D. is from the University of California, San Diego (Linguistics). He taught African Languages and Theoretical Linguistics at Stanford University from 1969 to 1972. He currently teaches elementary and advanced courses in the Hausa language of West Africa, an undergraduate course in Descriptive Phonetics, and a graduate course in Augmentative Communication.
- Jeff Grabill
- Associate Professor of Rhetoric and Professional Writing
- Co-Director of Writing in Digital Environments (WIDE) Research Center
- Michigan State University
Jeff Grabill teaches Rhetoric and Professional Writing at Michigan State University, where he is Director of Professional Writing and Co-Director of the Writing in Digital Enviornments Research Center. His research focuses on the literate and technological practices of citizens, users, workers, students, and other such people within complex institutions, including examinations of how advanced information technologies can be useful in community contexts.
- Mary Martinson Grossnickle
- Senior Usability Specialist, Human Factors International
Mary Martinson Grossnickle is a Senior Usability Specialist with Human Factors, International (HFI). For the past 14 years, Mary has provided design expertise and conducted usability tests in the United States, Lithuania, and Canada. Mary is currently focusing on usable accessibility, and she conducts usability tests with people with disabilities. She partners with a local technical college to recruit participants for accessibility evaluations, and contracts with screen reader users who evaluate Web sites remotely. She has taught classes on accessibility in the United States, Ireland, and Canada, and has been a presenter at the Usability Professionals Association (UPA). Mary is a collaborator with the Information Technology and Technical Assistance Training Center (ITTATC) at Georgia Institute of Technology and co-authored the online resource Accessibility in the User-Centered Design Process (www.ittatc.org/technical/access-ucd). This online resource assists usability professionals with incorporating accessibility into the user-centered design process and provides detailed guidance on planning, preparing for, and conducting usability tests with people with disabilities.
- Bill Hart-Davidson
- Assistant Professor and Co-Director of the Writing in Digital Environments (WIDE) Research Center
- Michigan State University
Bill Hart-Davidson is Co-Director of the Writing in Digital Environments Research Center and an Assistant Professor in the Department of Writing, Rhetoric, and American Cultures at MSU. His teaching and research involve topics at the intersection of technical communication and human-computer interaction.
- Keith Instone
- Information Architect, IBM
Keith Instone is an information architect on the ibm.com User Experience Design Team. He works on a wide range of projects including user interface standards, user experience strategy, taxonomies, interaction design, and information architecture methodology. Keith is known professionally for UsableWeb.com, SIGCHI volunteer work, and as one of the early employees of Argus Associates. Today Keith concentrates his professional activities on UXnet, a group of individuals encouraging collaboration across a wide range of user experience fields. See http://user-experience.org for more information.
- Linda A. Jackson
- Professor of Psychology
- Michigan State University
Linda A. Jackson earned her Ph.D. in Psychology from the University of Rochester, NY in 1981. She is a Professor of Psychology at Michigan State University and Principal Investigator for the HomeNetToo Project. Her research interests include cultural and social-psychological factors that influence use, and consequences of using information and communication technology (ICT); children's use of ICT and cultural factors that influence its impact on developmental outcomes; culture, cognition, and learning in ICT environments; and gender and cultural influences on ICT use and career choice. Her recent research focuses on issues surrounding the digital "use" divide. Professor Jackson has over 100 publications in professional journals, books, book chapters, and conference proceedings.
- Laurie Kantner
- Senior Usability Researcher, Tec-Ed, Inc.
Laurie Kantner is a Senior Usability Researcher for Tec-Ed, Inc., overseeing and conducting a wide range of client projects using both field and laboratory methods. Her recent research includes work for Ford Motor Company, the NIH, McGraw-Hill, Yahoo!, and eBay. Laurie has served on the Board of Directors of the Usability Professionals' Association. Her publications include UPA papers on "Field Research in Commercial Product Development" (2003) and "Balancing Rigor, Adaptation, and Mentoring: Field Study at Customer Sites to Initiate a Corporate Usability Program" (2004).
- Nate Koechley
- Senior Web Developer for Platform Design, Yahoo! Inc.
Nate Koechley has been playing with computers since before the days of the first Mosaic Web browser. In 1999 he began working at Phoenix Pop, a San Francisco design, user experience, and engineering shop, where he helped incubate dozens of startups. Nate was a charter member of the Web Developer team at Yahoo!, and over the past three years has grown the department in both influence and size. He has been championing CSS with a focus on accessibility and internationalization. He passionately lobbies for modern, progressively enhanced development practices. Nate likes listening to blues, classical, and hip-hop music while he cooks.
- Dave Mitropoulos-Rundus
- Technology Architect, Compuware Corporation
Dave Mitropoulos-Rundus is responsible for driving usability improvement, user interface standardization, and 508 accessibility compliance across Compuware's products. He has held usability management, consulting, and sales positions in product development and in the external consulting organization at Compuware. Prior to joining Compuware, Dave was a Human Factors Engineer for Eastman Kodak. Dave has designed user interfaces for hand-helds, kiosks, Web sites, and production machines, and has conducted evaluations in the lab, on the Web, in the field, and in the homes of consumers. Dave is a frequent conference presenter and user interface design instructor. He is a chapter author of the book, Design by People for People. Dave has a Master's degree in Human Factors Psychology from Rensselaer Polytechnic Institute. He is an active member of ACM SIG-CHI HFES and the Usability Professionals' Association (UPA), and is currently on the UPA Board of Directors and a Michigan UPA Chapter officer.
- Sumanth Muthyala
- Usability Engineer, Compuware Corporation
Sumanth Muthyala has been involved with design of Web based applications and Windows applications since he began with Compuware in early 2001. He has been extensively involved in creation, navigation design, look and feel, and negotiating the trade-offs and compromises that must be made to achieve reasonable and feasible designs. Sumanth has conducted user analyses, detailed design specifications for user interfaces, and extensive usability testing in the controlled environment of a usability lab, and remotely as well. Sumanth holds a Master's degree in Industrial Engineering and a Bachelor's degree in Instrumentation Engineering. He is a member of the Human Factors and the Ergonomics Society, UPA, and a Michigan UPA Chapter officer. In completing his Master's, Sumanth studied human factors, usability testing, design of human computer systems, design and analysis of human-machine systems, and qualitative and quantitative experimental design and analysis methods. He also gained a theoretical grounding in human factors and usability testing methods.
- Mike Paciello
- President, The Paciello Group
Mike Paciello is The Paciello Group's founder and President, and an international authority on Web accessibility and assistive technology. He co-founded the Web Accessibility Initiative (WAI) for the World Wide Web Consortium (W3C). He is the author of the best selling book Web Accessibility for People with Disabilities. Mike's other career accomplishments include: member of the Microsoft Corporation's Accessibility Advisory Board and the federal Electronic and Information Technology Access Advisory Board; program manager for Vision Impaired Information Services for Digital Equipment Corporation; Executive Director (1996-1999) for the Yuri Rubinsky Insight Foundation; co-founder of the International Committee for Accessible Document Design; member on numerous university, government, industry, and international advisory standards committees; and international consultant and professional speaker for SkillSoft, KnowledgeNet, Hyperion, BMC Software, Macromedia, Plato Learning Systems, Digital Credit Union, Microsoft, Fidelity Investments, and Dell.
- Whitney Quesenbery
- Principal Consultant, Whitney Interactive Design, LLC
- President, Usability Professionals' Association
Whitney Quesenbery is a user interface designer and usability specialist with a passion for clear communication. She works with companies around the world to improve their Web sites and software applications and develop a user-centered design process. An active member of the usability community, Whitney is President of UPA (Usability Professionals' Association). As Director of the UPA Voting and Usability Project, she is an advocate for the usability of voting systems. She was appointed to the Technical Guidelines Committee for the U.S. Elections Assistance Commission, where she heads the subcommittee on Human Factors and Privacy. Before she was seduced by a little beige computer into the world of usability, Whitney was a theatrical lighting designer on and off Broadway. The lessons from the theatre stay with her in creating user experiences. Whitney is the principal consultant for Whitney Interactive Design and can be contacted at firstname.lastname@example.org.
- Stephanie Rosenbaum
- President and Founder, Tec-Ed, Inc.
Stephanie Rosenbaum is founder and president of Tec-Ed, Inc., a 15-person firm specializing in user research and information architecture. Headquartered in Ann Arbor, Michigan, Tec-Ed maintains offices in California, Wisconsin, and New York. Stephanie's many publications include a chapter on "Making User Research Usable" in Software Design and Usability ( Copenhagen Business School, 2000). With Chauncey Wilson, she contributed a chapter on "Categories of ROI and their Practical Implications" to the second edition of Cost-Justifying Usability (Bias & Mayhew, 2004).
- Sarah J. Swierenga
- Director, Usability/Accessibility Research and Consulting
- Michigan State University
Sarah J. Swierenga is the Director of the MSU Usability/Accessibility Research and Consulting (UAC). Dr. Swierenga is responsible for developing and disseminating innovations in theory building, research methodologies, and technologies to enhance usability and accessibility in Web and information technology contexts. A researcher and a practitioner with nearly 20 years of experience in the scientific study of users in both commercial and military environments, Sarah formerly held a joint appointment as a Senior Human Factors Research Psychologist in the University of Dayton Research Institute (UDRI) and Visiting Assistant Professor of Psychology in the Psychology Department. She possesses extensive skills in user interface design, data collection tools, and methodologies, including usability tests, accessibility compliance evaluations, questionnaires, interviews, focus groups, and expert evaluations. At LexisNexis, Sarah led a corporate accessibility compliance initiative, providing technical consulting on over 50 products, creating an organizational strategy for implementing Section 508 of the Rehabilitation Act standards, and developing technical guidelines for applying the regulation. She continued this effort under contract through UDRI. She is also co-author of Constructing Accessible Web Sites (APress, 2003), and has presented lectures on accessible Web site design, usability techniques, and e-learning effectiveness, which comprise her research programs.
- Donna Tedesco
- Usability Specialist, Fidelity Investments
Donna Tedesco is a Usability Specialist in the Human Interface Design Department at Fidelity Investments. She has a B.S. in Engineering Psychology from Tufts University. She is also currently enrolled at Bentley College, pursuing an M.S. in Human Factors in Information Design. Donna has been with Fidelity for about two years, and has been conducting strategic research for the company as well as usability testing Fidelity's internal Web sites and applications.
- Tom Tullis
- Senior Vice President, Human Interface Design, Fidelity Investments
Thomas S. (Tom) Tullis, Ph. D., is Senior Vice President of Human Interface Design at Fidelity Investments. Dr. Tullis joined Fidelity in 1993 and was instrumental in the development of the company's Human Interface Design Department, whose facilities include a state-of-the-art Usability Lab. Dr. Tullis received his B.A. from Rice University, M.A. in Experimental Psychology from New Mexico State University, and Ph.D. in Engineering Psychology from Rice University. With more than 28 years of experience in human-computer interface studies, Dr. Tullis has published over 35 papers in numerous technical journals. He is a regularly invited speaker at national and international conferences. Dr. Tullis holds eight United States patents. Prior to joining Fidelity, he held senior technology positions at Canon Information Systems, McDonnell Douglas, Unisys Corporation, and Bell Laboratories. Dr. Tullis is an active participant in a variety of technical societies, including the Human Factors and Ergonomics Society (HFES), the Special Interest Group on Computer-Human Interaction of the Association for Computing Machinery (ACM SIGCHI), and the Usability Professionals' Association (UPA). He and Fidelity's Human Interface Design Department have been featured in a number of publications, including Newsweek, Business 2.0, Money, and the New York Times.
- Jesse L. Walker
- Human Factors Psychologist, University of Dayton Research Institute
Jesse L. Walker has an in-depth technical understanding of Web accessibility implications for designing and developing accessible interfaces. He co-authored a detailed accessibility implementation guide for developers to use for creating design templates and Web applications. Jesse is currently a Master's degree student in the Human Factors Psychology Program at the University of Dayton, Ohio. He also works as an accessibility and usability intern at the University of Dayton Research Institute.
- Susan Weinschenk
- Chief of Technical Staff, Human Factors International
Dr. Susan Weinschenk is Chief of Technical Staff at Human Factors International. She has been an industry leader in the field of usability engineering for over 25 years. Dr. Weinschenk has a Ph.D. in Psychology from Pennsylvania State University, with three books on usability published by John Wiley and Sons.
- Chauncey E. Wilson
- HCI Architect, WilDesign Consulting
Chauncey E. Wilson is a Senior User Experience Consultant and Adjunct Professor in the Human Factors and Information Design Program at Bentley College. He is currently writing a book on HCI methods. Before starting work on his book, Chauncey spent two years as the Director of the Bentley College Design and Usability Testing Center. Chauncey has also been a product line development manager at BMC Software, Inc. and an HCI architect at IDX Corporation, FTP Software, Dun & Bradstreet Software, Human Factors International, Cisco, and Digital Equipment Corporation. Chauncey co-authored chapters on usability engineering, ROI, user-centered design, and criminal victimization. He has presented often at UPA, STC, and CHI conferences and is a member of UPA, STC, HFES, and IEEE. Chauncey wrote an early draft of the proposed Code of Conduct for the UPA and has presented often on the myriad ethical issues faced by usability practitioners.
- Christina Wodtke
- Information Architect
Christina Wodtke helps organizations realize design as a competitive advantage, via collaborative vision creation, design coaching, and expert advice. A relentless instigator, she founded Boxes and Arrows, an online magazine of design; founded the Asilomar Institute of Information Architecture; chaired the fourth annual ASIS&T summit on IA; and has spoken on the topic of the human experience in information spaces at conferences worldwide. Prior to consulting, Christina was Director of Design for Yahoo! Search and Marketplace, where she led design work in the revival of "Search" and the reinvention of "Shopping." Formerly a partner at the renowned user experience agency Carbon IQ, she has also worked with clients such as Shockwave.com, Wells Fargo, Sprite, and Houghton Mifflin, as well as nonprofits such as BraveKids.org and UrbanSchool.org