Abstracts

Morning Workshops

Workshop 1

Universal Usability of Dynamic Content: Making Flash, Ajax, and DHTML Usable for Everyone

Marguerite Bergel and AnnMarie Chadwick-Dias, Fidelity Investments

As the Web transforms into a dynamic, richly interactive experience, universal access issues are driven to the forefront. While new technologies like Flash, Flex, DHTML, and AJAX increase interactivity of the online experience, many believe that they also reduce universal usability. Through case studies, we examine universal design challenges we have faced (and continue to face) at our company. The audience is encouraged to discuss their solutions before we share what we implemented given the constraints of each project. Best practices for designing, implementing, and testing universal access of dynamic content are considered, supplemented by video clips from usability sessions where we tested our solutions with blind, low vision, and 65+ users.

Workshop 2

Usability 101: Practical User Experience Evaluation

Josie Scott, Barbara Hernandez, and Casey Wright, TechSmith Corporation

Is your product or service ready for your customers? This hands-on workshop demonstrates fast and easy techniques for gathering feedback about how real people use your products and services. You can practice tomorrow the skills you learn today at this two-hour, interactive workshop.

Afternoon Sessions

Session 1

IT & Usability: Moving Michigan Forward

Ken Theis, Director, Michigan Department of Information Technology and Chief Information Officer, State of Michigan

From transportation to health care, today's information technology is an essential component to ensuring that critical government services reach all citizens. Michigan Department of Information Technology (MDIT) Director and State CIO Ken Theis focuses on new opportunities and current technology applications in the public sector. He highlights how the State of Michigan is re-centering technology around the user, working across and beyond traditional government boundaries.

Session 2 (Keynote Speaker)

Is Third Wave Accessibility a Panacea? The Next Black Swan?

Michael Paciello, Founder and Principal, The Paciello Group (TPG)

This presentation focuses on the future vision of accessibility. We examine the complexities intrinsic to Web 2.0, the need/impact/benefits of upcoming revisions to Section 508 and WCAG standards, more accessibility integration in development processes, and the impact of international and/or mobile accessibility. We determine what it will take to achieve synthesis with third wave accessibility.

Session 3

Quantifying and Qualifying the Human/Package Interface

Laura Bix and Tamara Reid Bush, Michigan State University

The aging of the population and an increasingly competitive marketplace are dictating that package designs not only adequately protect the product within, but also provide value to the consumer. However, packaging research has traditionally focused on product/package interactions; little quantification has been done regarding the human/package interface. The School of Packaging at Michigan State University is building a lab that seeks to thoroughly quantify and qualify interactions between consumers and packaging. The goal of this laboratory is to provide scientific guidelines to design teams in order to inform designs so that they can be optimized for ease of use. This presentation explores the ongoing innovations as well as the obstacles to be overcome.

Session 4

User-Centered Design in Practice: A Look at the Capital Area Transportation Authority Web Site Redesign

Chris Bachelder, Artemis Solutions Group and Introduction by Deborah Alexander, Capital Area Transportation Authority

This presentation is an in-depth look into user-centered design methodology beginning with baseline analysis of the redesign candidate, strategy and planning, on through to final design. Success is measured through before-and-after results from usability analyses conducted by MSU's Usability and Accessibility Center.

Session 5

Containing RFID, Expanding Usability

John Monberg, Michigan State University