MSU UARC is shutting down effective June 30, 2021. We are no longer taking on new projects.


  • Chris Bachelder
  • E-Business Consultant, Artemis Solutions Group

Chris Bachelder is an e-business consultant for Artemis Solutions Group. In this role, he identifies specific client needs and manages the development of Internet-based solutions. His extensive skill-set encompasses business consultation, high-end Web site development, and graphic visualization of complex ideas and concepts. Bachelder currently serves as an adjunct faculty member at Lansing Community College. His past experience includes being one of the original founders of MetaSurge Interactive, a Web development company specializing in small-to-mid size businesses. He has a bachelor's degree in information technology. Bachelder has worked on Web projects with varying complexities; his projects include Lansing Entertainment and Public Facilities Authority, Oldsmobile Park, the Lansing Center, and the Common Ground Music Festival. He is currently consulting with Auto Owners Insurance to redesign their existing agent portal Web site.

  • Marguerite Bergel
  • Senior Accessibility/Usability Analyst
  • Fidelity Investments

Marguerite Bergel is a senior accessibility/usability analyst at Fidelity Investments, where she is part of eBusiness Design's User Experience team. She received her B.A. in art from University of Massachusetts, Boston. She actively researches issues related to universal design and accessibility with users. She leads a corporate-wide accessibility initiative at Fidelity. She has presented on topics related to universal usability at numerous conferences including UPA, Aging by Design, Boston IA, Boston UPA, HCII, and CSUN, and has numerous publications in the field. She has also been involved with the company’s open source research.

  • Laura Bix
  • Assistant Professor, Packaging
  • Michigan State University

Laura Bix started as an assistant professor at the School of Packaging at Michigan State University in January of 2002, after receiving her PhD in packaging the previous year. She was appointed, and currently serves, as the US delegate to ISO TC122 WG 9, a group which is developing a standard for measuring the accessibility of packages. Bix served as the Vice-Chair of Committee D10.32, the Committee on Consumer, Pharmaceutical and Medical Packaging, from 2004-2007, and as a member of Committee F-02, the flexible barrier material committee, since 2002. In 2008 she was named one of the 100 most notable people in the medical device industry by Medical Devices and Diagnostics Industry magazine. She is on the editorial board of the Journal of Testing and Evaluation (West Conshohocken, PA) and Pharmaceutical and Medical Packaging News (Los Angeles, CA) and the advisory boards of Shelf Impact! (Chicago, IL) and Medical Device Developments (Nottingham, UK).

  • Tamara Reid Bush
  • Director, Biomechanical Design Research Laboratory
  • Michigan State University

Tamara Reid Bush is director of the Biomechanical Design Research Laboratory and a visiting assistant professor in the Department of Mechanical Engineering at Michigan State University. Bush earned her doctoral degree in the field of engineering mechanics, specializing in biomechanics. She has developed expertise in human motion analysis and the measurement of complete force systems. She has used these techniques to study automotive, office and medical seating, sports biomechanics, hand function and musculoskeletal dysfunction of the cervical spine. Bush recently received the Michigan Campus Compact award for her community service work. She led a group of students in the development of a rehabilitative tricycle for children in the Sparrow Hospital Pediatric Rehabilitation Facility.

  • Ann Chadwick-Dias
  • Principal Accessibility/Usability Analyst
  • Fidelity Investments

Ann Chadwick-Dias is a principal accessibility/usability analyst at Fidelity Investments, where she is part of eBusiness Design's User Experience team. She actively researches issues related to universal design and accessibility with users. She received her B.S. with a bio-behavioral concentration from University of Massachusetts, Boston, and an M.A. in technical communication from Northeastern University. She leads a corporate-wide accessibility initiative at Fidelity. She has presented on topics related to universal usability at numerous conferences including UPA, CHI, CUU, Aging by Design, Boston IA, Boston UPA, HCII, and CSUN. She has more than 10 years of research experience with journal publications in several fields, including human-computer interaction, psychobiology, and psycholinguistics.

  • Barbara Hernandez
  • User Experience Manager
  • TechSmith Corporation

Barbara Hernandez is a user experience manager at TechSmith Corporation. She specializes in using user centered design techniques to drive the user experience for technology products. She has led the user centered design efforts for cross-functional teams and has been involved in all stages of product development, including investigation and analysis, defining detailed requirements, creating prototypes, running usability tests, and conducting usability evaluations. She has worked on the design and usability testing of graphical user interfaces, content Web sites, Web-based applications, and interfaces for hand-held devices including cell phones and PDAs. At TechSmith Hernandez focuses on helping teams make design decisions grounded in user intelligence.

  • John Monberg
  • Assistant Professor, Writing, Rhetoric & American Culture
  • Michigan State University

John Monberg's research interests include: cultural studies of new media technologies,qualitative research methods, and user interaction design; policy implications of new media technologies including universal access, privacy, and intellectual property; and the use of advanced computer/communication technologies as contexts for urban culture, planning, and decision making. In 2008, he was selected as the exceptional researcher spotlighted by the Association of Internet Researchers. He has recently published work in The Information Society, The Journal of Technology Studies, Explorations in Media Ecology, The Southern Journal of Communication, ebr, Convergence, Communication Theory, and other communication, philosophy, and anthropology journals.

  • Mike Paciello
  • Founder and Principal
  • The Paciello Group (TPG)

Mike Paciello has served as an international leader, technologist, and lecturer in the areas of assistive technology, usability, and accessible interface design for nearly 25 years. Between 2006 and 2008, Paciello and Jim Tobias chaired the Federal Access Board Telecommunications and Electronic and Information Technology Advisory Committee (TEITAC) which was responsible for developing a new set of ICT accessibility standards for Section 508 (Rehabilitation Act) and Section 255 (Telecommunications Act). In 1997, Mr. Paciello received recognition from President William Clinton for his work in the creation of World Wide Web Consortium's (W3C) Web Accessibility Initiative (WAI). Paciello is author of the first book on Web accessibility and usability, Web Accessibility for People with Disabilities, and, along with George Kerscher, is chiefly responsible for founding the International Committee for Accessible Document Design (ICADD).

  • Josie Scott
  • User Experience Researcher
  • TechSmith Corporation

Josie Scott serves as a user experience researcher at TechSmith Corporation. She has provided usability, user experience research, information architecture, and user-centered design services for an energy company, a major bookseller, automotive manufacturers, and software producers. She is an active member of the Usability Professionals' Association, involved with the Voting and Usability Project and plain language initiatives, and an active member of the Society for Technical Communication (STC) and the Association for Computing Machinery's Special Interest Group for Computer-Human Interaction (SIG-CHI).

  • Ken Theis
  • Director, Michigan Department of Information Technology
  • Chief Information Officer, State of Michigan

Ken Theis and his agency of 1,700 employees are responsible for delivering technology services to Executive Branch agencies across Michigan state government. Mr. Theis is responsible for setting the strategic direction for state government technology and ensuring the timely delivery of agreed upon IT services. He reports directly to Governor Jennifer M. Granholm and serves as a Cabinet member. Theis came to the State of Michigan from General Motors Corporation, where he held several key business and technology leadership positions. He has extensive background in business processes, technology, and developing successful teams to tackle complex projects. While at General Motors, he led the reorganization and reengineering of Oldsmobile Division Systems and IT implementation. He also led the systems reengineering and information technology implementation for the reorganization of six General Motors marketing divisions into one centralized sales and marketing organization. Mr. Theis was recently named to the "Premier 100" list by ComputerWorld magazine, placing him in the “Best in Class” as one of the top ten technology leaders in the country. He also was recognized with the Symantec Government 2008 Vision Award. In 1998, Theis received the General Motors Chairman’s Honors Award; he was also the recipient of the General Motors CIO Award in 1999. Theis has served as the Deputy CIO for the Michigan Family Independence Agency, where he successfully implemented a statewide child support enforcement system enabling the State to recover substantial federal penalties. He also held the position of Chief Deputy Director of MDIT prior to his appointment as Director/CIO. Theis received his B.S. at Ferris State University and his M.B.A. at Northwood University.

  • Casey Wright
  • User Experience Researcher
  • TechSmith Corporation

Casey Wright is a user experience researcher at TechSmith Corporation. She has a background in communication and design which has positioned her as a professional technical communicator specializing in human-computer interaction and usability, with specific experience and skills focused on user experience research and design. She worked at MSU's Usability and Accessibility Center as a usability specialist and graduate research assistant. She is a member of the Usability Professionals’ Association and the Society for Technical Communication.