MSU UARC is shutting down effective June 30, 2021. We are no longer taking on new projects.


  • Chuck Baird
  • Director of Agency Support Services, Michigan Department of Technology, Management & Budget

Chuck Baird is a Director of Agency Support Services in the Michigan Department of Technology Management and Budget. He is responsible for database administration, quality assurance, configuration management, architecture and web services for that department and for the Department of Transportation. He is the founder and director of Michigan's User Experience Team and also created and oversees the first and only Michigan state government Usability Lab.

Mr. Baird holds BA degrees in telecommunications and advertising from Michigan State University and an MA in Educational Psychology from MSU, specializing in educational technology and situated learning.

  • Frank Bentley
  • Principal Staff Research Scientist, Experiences Research Lab, Motorola Mobility

Frank Bentley is a Principal Staff Research Scientist in the Experiences Research Lab at Motorola Mobility. His work combines methods from anthropology, computer science, human computer interaction, and design to invent and prototype new concepts to strengthen social relationships. This path moves from ethnographic-style studies, to prototypes with field evaluations, to creating new products from these concepts. Recent work has included Contacts 3.0, the concept for the social phonebook in MOTOBLUR, and TuVista, a sports-video system that provides multi-angle replays and fan-generated content to mobile devices within 30 seconds of a play occurring. Frank also teaches a class, Communicating with Mobile Technology, at MIT.

  • Nick Kwiatkowski
  • Telecom Manager, Telecommunications Systems, Michigan State University
  • Manager, Michigan Flex User's Group

Nick Kwiatkowski is a telecommunications engineer in the Telecommunication Systems Department at Michigan State University, where he is responsible for the telephone and cable television systems on campus. He also runs the Michigan Flex Users Group and is an Adobe Certified Professional for Adobe Integrated Runtime for both desktop and mobile devices.

  • Kris Mihalic, PhD

Dr. Kris Mihalic runs UX Research and Design for Symbian Devices at Nokia. Previously, he worked on academic research projects with companies such as Sony, Vodafone, and RIM, before deciding to move to the corporate world to work on award-winning products for Nokia, Yahoo!, and PalmSource. He received a master's in the interdisciplinary field of communication science and computer science and holds a doctorate in human-computer interaction (HCI), both from the University of Salzburg, Austria. He has been teaching engineering and design classes at University of California Santa Cruz, University of Salzburg (Austria), and University of Staffordshire (UK). His expertise spans interaction design, prototyping, usability engineering, user-centered design, evaluation methods, and user experience in general. He has successfully organized international conferences and workshops in the field of HCI and serves on the committee for several conference series. Mihalic is a member of SIGCHI, the Usability Professionals Association (UPA), and the Association for Computing Machinery (ACM). He lives on coffee.

  • Mark Newman
  • Assistant Professor, School of Information (SI), University of Michigan

Mark W. Newman is an Assistant Professor in the School of Information (SI) at the University of Michigan and a co-founder of Michigan Interactive and Social Computing (MISC). His primary research interests are in building tools to support the design and configuration of ubiquitous computing applications by non-programmers. Before joining SI, Mark was a research scientist in the Computer Science Lab at the Palo Alto Research Center (PARC) from 2000-2007. He earned his MS and PhD degrees in computer science from UC Berkeley and his BA in philosophy from Macalester College.

  • Jason Withrow
  • Department Chair, Internet Professional Program, Washtenaw Community College

Jason Withrow's background includes over 10 years of experience in the web industry, in roles such as information architect and business systems analyst. He is a full-time faculty member in the Internet Professional Program at Washtenaw Community College. Withrow is also the president and founder of Usable Development, LLC, which focuses on user experience and web design consulting, development, and training.