Abstracts

Top 10 Healthcare Usability Myths Debunked!

Lorraine Chapman, Director, Health UX, Macadamian

Health care organizations have not yet adopted usability principles in part due to common misconceptions about the concept. This session exposes and debunks the top 10 usability myths organizations have. In this presentation, Lorraine will:

  • Discuss national efforts on the critical need for more usable HIT products
  • Describe ten common myths about usability in developing or tailoring HIT products
  • Analyze the reality of usability principles and processes

Evaluating User Experience for mHealth Services: A Pre-Rollout Case Study

Bill Hart-Davidson, Co-Director, Writing in Digital Environments Research at MATRIX: Digital Humanities and Social Sciences Research Center

Nearly 26 million Americans have diabetes and face life-shortening risks related to heart disease. Studies show that patient-centered communication between clinicians and patients predict more favorable clinical outcomes among people with diabetes and other conditions but have not been widely implemented, particularly among low income populations. It is critical to find the most effective and efficient ways to communicate the results of comparative effectiveness research results to patients and clinicians to support informed decision making, decrease cardiovascular disease (CVD) morbidity and mortality for minority and low-income populations in order to close the disparity gap in diabetes and CVD. Our team will implement and evaluate two approaches to patient-centered communication in Federally Qualified Health Centers in Michigan. One of these involves the use of mobile phone messaging (SMS) as reinforcement during care. This presentation will focus on the user experience evaluation plans we have made to iteratively improve the quality of service throughout the intervention.

Behind the Curtain: Content and Design Issues in the Online Privacy Policies of Internet-Focused Organizations

Anna Langhorne, Assistant Professor, University of Dayton

This presentation explores the content analysis of the online privacy policies of twenty-three organizations operating in the “big data” arena. Because these organizations are in the business of collecting and analyzing voluminous data for the purposes of trend forecasting and behavioral profiling, it is important to evaluate the content and usability of their privacy policies. It is a difficult issue because technology continues to advance, privacy policy standards continue to evolve, and the law is unclear on many aspects of privacy. The results reveal how privacy policies are structured and what organizations disclose about their information practices and users' rights.

A Web for Everyone: Accessibility as a Design Challenge

Whitney Quesenbery, Co-Director, Center for Civic Design; Independent Researcher, WQusability

Broadening our vision to design for everyone is a conscious act of innovation. Instead of focusing on barriers, we can focus on enabling expression in multiple ways, for products that are modern, global, responsive and which work for people with a wide range of abilities. If we aim to design for all senses we can focus on good design to create delightful user experiences where accessibility and usability work together. The core design principles for a web for everyone start from people first, and end with universal usability. In between they cover all the aspects of good user experience: interaction, wayfinding, presentation, language, and media. When we put all this together, we get a user experience that is not only usable but accessible, and even delightful.