Government Services

Michigan State University Usability/Accessibility Research and Consulting (MSU UARC) offers a range of services to governments and community agencies to ensure that they meet the needs of their constituents and employees, and meet legal (ADA/Section 508) requirements.

For more information or to request a quote, please contact us at, (517) 353-8977, or fill out a Request Form.

Usability Services

Ensure that your constituents and employees can easily use the online and digital services you offer. If they have difficulty using your systems and services, they won't use them correctly (if at all)!

High-Level Usability Reviews

Brief expert evaluation or user feedback about your website or digital content's navigation, layout, and aesthetics. A budget-friendly alternative to in-depth reviews, and great first step into usability.

In-Depth Expert Reviews

Detailed expert evaluation of your website or service with recommendations for improvements.

User Focus Groups

Learn about your constituents' goals and what they think about your website or digital service in order to ensure that your offerings meet their needs.

Usability Testing

Discover what happens when real users interact with your services, and get expert analysis and recommendations for enhancement. Ensure that your content works for your constituents!

Information Architecture

Find out how to structure your content to ensure that it meets your constituents' expectations.

Hourly Consulting

Design, content, and evaluation strategy assistance, and competitive insights from experts.

Accessibility Services

Making sure constituents and employees with disabilities are able to fully utilize services is critical to fully serving your community and to ensuring their civil rights. Government websites and digital resources must meet Section 508/Web Content Accessibility Guidelines (WCAG) 2.0 AA requirements to be compliant with the Americans with Disabilities Act (ADA).

High-Level Accessibility Evaluations

Experts manually evaluate your website or digital content for critical accessibility violations. Great first step in accessibility compliance, and ideal for determining accessibility of potential purchases.

Full Accessibility Evaluations

Detailed manual accessibility inspection of your website or digital content, which will find issues not caught by automated scanners. The best way to ensure ADA/Section 508/WCAG 2.0 AA compliance!

Accessibility Testing

One-on-one testing with users with disabilities to ensure that they find your services easy to use.

Voting Accessibility Strategy

Advice and system testing to ensure that individuals with disabilities are fully included in elections.

Hourly Consulting

Expert assistance in developing IT accessibility/ADA policies and implementation strategies.

Background Check Systems

MSU UARC developed, hosts, and maintains the Michigan Workforce Background Check system, which can be customized for your government or agency to conduct background checks.

For more information about any MSU UARC services or to request a quote, please contact us at, (517) 353-8977, or fill out a request form.

Examples of Government Projects

MSU Usability/Accessibility Research and Consulting (MSU UARC) partners with government agencies, universities, community organizations, and Fortune 500 multinational corporations. We conduct usability evaluations, information architecture analyses, and advise on user-centered design strategies to ensure that the needs of all users are met. MSU UARC is also internationally known as a resource for accessibility policy and technical expertise. The examples below are drawn from recent projects in government, and represent only a small fraction of the work that we do.

State of Michigan

MSU UARC has worked with the State of Michigan on a variety of projects, including usability evaluations, website user interface reviews, focus groups, accessibility evaluations, and information architecture evaluations for the Michigan Department of Licensing and Regulatory Affairs; Michigan Department of Technology, Management, and Budget; Michigan Department of Treasury; Michigan Department of Environmental Quality; Michigan Department of Health and Human Services; Michigan Department of Transportation; and Michigan Department of State.

Oakland County, Michigan

MSU UARC has worked with Oakland County Information Technology to help formulate accessibility policies and strategies and to provide accessibility training. We are registered as a service provider in the Oakland County G2G Marketplace.

Michigan Background Check System

MSU UARC developed and continues to enhance the Michigan Workforce Background Check system, which is used by the State of Michigan to conduct criminal history checks for job applicants in long-term care and child care facilities, and for health professional licensing in the state. MSU UARC's system was the model for the federal government's background check system pilot program.

Federal, State, and Local Voting System Accessibility

MSU UARC has spent more than a decade conducting research into the accessibility of voting systems for people with disabilities. Members of our team sit on the U.S. National Institute of Standards and Technology Voting Systems Human Factors Working Group, as well as the State of Michigan Bureau of Elections Accessible Voting Systems Working Group. We have also advised the Meridian Township Clerk's Office and voting system vendors on matters of election accessibility.

State of California

MSU UARC worked with the State of California Department of Industrial Relations to assess and address accessibility issues in the Division of Workers' Compensation's online and digital systems for nearly a decade. We conducted evaluations of multiple systems and advised on strategies for remediation and enhancement of processes.

U.S. Army Corps of Engineers

MSU UARC worked with the U.S. Army Corps of Engineers and U.S. Department of Agriculture for six years on the Corps Lakes Gateway website and mobile app to enhance users' experiences. We conducted usability evaluations, focus groups, surveys, wireframe designs, and expert reviews.

Other Projects and Collaborations

MSU UARC has also conducted user experience evaluations for the Capital Area Transportation Authority, Michigan Protection & Advocacy Service, Michigan Health Endowment Fund, State of Delaware Background Check Center, Rollin M. Gerstacker Foundation, and a wide variety of others.