MSU UARC is shutting down effective June 30, 2021. We are no longer taking on new projects.

CATA Usability Evaluation

We conducted usability evaluations of the Capital Area Transportation Authority (CATA) website before and after a major redesign. The usability evaluations were conducted with five groups of users: senior citizens, college students, youth, downtown commuters, and blind adults. We developed the research protocols, facilitated user testing, and conducted an analysis of the CATA website. The report included recommendations to enhance the usability and accessibility of the website for all customers.

In 2016-2017, another series of user experience evaluations were conducted for CATA as part of a redesign process focused on making the website more responsive and mobile friendly. These evaluations included a usability evaluation with five user groups (senior citizens, college students, youth, downtown commuters, and blind adults) and an accessibility compliance evaluation of the in-progress website, and recommendations were provided to enhance the usability and accessibility of the website. In addition, a series of evaluations were conducted on a "Trip Planner" prototype, including a high-level accessibility review, heuristic evaluation on mobile and desktop platforms, and brief user feedback sessions with college students trying the prototype on their mobile devices.

Publications

  • Swierenga, S. J., Elledge, M. S., Roberts, H. E., & Sung, J. E. (2009). Before and after: Two-tiered usability testing on a public transportation website. In Usability Professionals’ Association 2009 Conference Proceedings. Bloomingdale, IL: Usability Professionals’ Association.
  • Swierenga, S. J., Elledge, M. S., Roberts, H. E., & Sung, J. E. (2009). Pre/post user testing: Quantifying improvement and persistent issues in transportation website redesign. Presentation at the Technology and Persons with Disabilities Conference. Los Angeles, CA: CSU Northridge.
  • Swierenga, S. J., & Diehl, A. (2007). Usability evaluation of a transportation website with multiple user groups. In Society for Technical Communication 54th Annual Conference Proceedings. Technical Communication Summit conference.
  • Swierenga, S. J., Diehl, A., Georgis, G., & Gilbert, P. (2006). Blind and sighted user experiences with a transportation authority website. In Technology and Persons with Disabilities Conference Proceedings. Los Angeles, CA: CSU Northridge.